CHICAGO (Reuters) – The head of United Airlines acknowledged on Wednesday that the carrier had made a mistake last week when a French bulldog puppy died on a United flight after a cabin attendant forced the dog’s owner to stow it in an overhead bin.
“As hard as we try, it’s obvious we don’t always get it right,” United Chief Executive Officer Oscar Munoz said at a gathering of The Executives Club of Chicago.
Puppy - Kokito - Arrival - Distraught - Family
The 10-month-old puppy, Kokito, was found dead on arrival by his distraught family after a 3-1/2-hour flight from Houston to New York.
“It should have never, ever happened. We take this deeply seriously,” Munoz said.
Dog - Death - Rash - Mishaps - Airline
The dog’s death kicked off a weeklong rash of animal-related mishaps for the airline.
Following that incident, United reported two separate instances of shipping dogs...
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