Delta put an 8-week-old puppy on multiple wrong flights while its owner was ignored by customer service

Business Insider | 3/20/2018 | Mark Matousek
Mkgirlz (Posted by) Level 3
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Delta Air Lines sent an eight-week-old puppy on multiple incorrect flights Saturday.

The dog was returned to its owner, Josh Schlaich, on Sunday evening.

Schlaich - Experience - Delta - Customer - Service

Schlaich described a frustrating experience with Delta's customer service representatives on Facebook.

Delta Air Lines sent an eight-week-old puppy, Ren, on multiple incorrect flights Saturday, leaving its owner, Josh Schlaich, in the dark for much of the day.

Schlaich - Dog - Breeder - Virginia - Delta

Schlaich had bought the dog from a breeder in Virginia, who put it on a Delta flight to Boise with a stopover in Minneapolis. Ren was supposed to arrive Saturday night, but didn't reach Boise until Sunday evening after Delta mistakenly sent him to Detroit, Las Vegas, and Salt Lake City. Schlaich was led to believe Ren would arrive on Sunday afternoon, but when he went to pick up Ren, he was given the wrong puppy.

On Facebook, Schlaich reportedly described a frustrating and confusing experience with the airline's customer service representatives. According to CNN, Schlaich said someone from the Delta terminal in Detroit called him with instructions to call another number.

Was - Number - Boarding - Facility - Line

"Was then given the number of the boarding facility — a disconnected line," Schlaich reportedly wrote. "Was not given a call back number by...
(Excerpt) Read more at: Business Insider
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