LONDON/BERLIN (Reuters) – Being offered cash at the gate to take a later flight because of overbooking may become a rarity if technology being examined by major airlines such as British Airways , JetBlue and Qantas catches on.
The forceful removal of a passenger from an overbooked United Airlines flight last year sparked an online backlash last year and U.S. carriers pledged to revise their policies.
Airlines - Flights - Number - Passengers - Planes
Many airlines still routinely overbook flights because a small number of passengers do not show up. If planes are overloaded, they seek volunteers to change flights before boarding, usually in exchange for cash.
A platform developed by Atlanta-based travel technology company Volantio will identify passengers most likely to be flexible about their flights and enable airlines to contact them in the days before they are due to depart.
Carrier - Seat - Incentives - Upgrade - Travel
The carrier can then offer an alternative seat plus incentives such as an upgrade or travel vouchers.
Volantio CEO Azim Barodawala said anyone who opts in to its system can be contacted. Machine learning algorithms will use data such as information available on the flight list to help determine which types of passengers might be ready to change.
Privacy - Concerns - Partners - Setting - Marketing
“There are huge privacy concerns over who can be contacted. The partners with whom we’ve worked so far typically have a setting in their marketing permissions that...
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