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Consumer Reports is no longer recommending the Microsoft Surface as a worthy purchase. This is because, according to existing owners, the Microsoft Surface has a high failure rate. Microsoft is of course questioning the validity of Consumer Reports’ findings, but this is bound to affect consumer confidence regardless.
The Surface line is Microsoft’s brand of laptops and tablets. This is premium hardware aimed at people who would ordinarily buy a Mac. The Surface has been generally well-received, and Microsoft’s foray into the hardware market is being viewed as a success. However, Consumer Reports thinks there’s a problem with the Surface.
Microsoft - Pays - MacBook - Surface
Microsoft Pays You to Ditch Your MacBook for a Surface
Microsoft really wants you to buy a Surface device. So much so it's willing to take that old MacBook off your hands in exchange for cold, hard cash.
Consumer - Reports - Microsoft - Surface - Laptop
Consumer Reports has previously recommended the Microsoft Surface Laptop and Microsoft Surface Book. However, regardless of how well these machines did in laboratory testing, the hardware is now mature enough for Consumer Reports to survey actual users. And the results suggest that “25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.” Which, suffice to say, isn’t great.
Microsoft defended the reliability of the Surface line, issuing a statement saying:
Microsoft - Return - Support - Rates - Models
“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’...
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