Intercom lands former Intuit exec Karen Peacock as its new COO

TechCrunch | 6/28/2017 | Ron Miller
donuzumaki (Posted by) Level 3
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Intercom, a business messaging tool that enables companies to communicate directly with customers in an online context, announced today that it has hired former Intuit SVP Karen Peacock as company COO.

She joined the company May 30th, but they are making the news public for the first time today.

Peacock - Resume - BA - Harvard - MBA

Peacock comes with an impressive resume that starts with a BA from Harvard and an MBA from Stanford. She joined Intuit in 2002 and has taken on progressively more responsibility over the years culminating with her SVP role. She’s also served as a board member at Revel Systems and advisor to several startups.

While most companies see the COO bringing some operational discipline to a growing organization, and perhaps taking some pressure off of the CEO, Intercom CEO Eoghan McCabe says he was looking for a different kind of executive.

Karen - Joining - Efficiency - IPO - Today

“Karen joining is not about adding efficiency or getting ready for IPO and scaling what we have today. It is a partnership to build fundamentally new and bigger things,” he told TechCrunch.

He added that many CEOs hire COOs to take stuff off their plate that they don’t like doing, but he said that was not on...
(Excerpt) Read more at: TechCrunch
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