'Sincerest regrets': Chanel issues apology after Gabourey Sidibe reveals she was racially profiled at their Chicago boutique

Mail Online | 5/12/2017 | Kelby Vera At Dailymail.com
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Luxury brand Chanel has issued an apology after actress Gabourey Sidibe wrote about being racially profiled at one of their boutiques earlier this week.

In their statement, the French fashion house expressed their 'sincerest regrets' over the incident, acknowledging that Gabby's treatment was 'absolutely not in line' with Chanel's 'high standards'.

Apology - Heels - Empire - Actress - Essay

The apology comes on the heels of the Empire actress' candid essay about her unpleasant experience in Chanel's Chicago boutique, published on Lenny Tuesday.

The luxury brand released a full statement on Wednesday, writing:

'Chanel - Sincerest - Regret - Boutique - Customer

'Chanel expresses our sincerest regret for the boutique customer service experience that Ms. Sidibe mentioned in this essay. We are sorry that she felt unwelcome and offended.'

'We took her words very seriously and immediately investigated to understand what happened, knowing that this is absolutely not in line with the high standards that Chanel wishes to provide to our customers.

'We - Anyone - Boutiques - Customer - Service

'We are strongly committed to provide anyone who comes in our boutiques with the best customer service.

'We do hope that in the future Ms. Sidibe will choose to come back to a Chanel boutique and experience the real Chanel customer experience. '

Gabby - Lenny - Essay - Encounter - Salesperson

In Gabby's Lenny essay, she describes an encounter with a salesperson that left her feeling unwelcome and embarrassed in the Chicago shop.

While shopping for glasses at a Chanel boutique, the actress crossed paths with a dismissive salesperson who suggested the star instead shop at the discount eyeglasses store across the road.

'Just to be...
(Excerpt) Read more at: Mail Online
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