DoorDash, Grubhub skewered by small restaurants for posting menus without permission

Fox Business | 1/21/2020 | Jeanette Settembre
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Former investment banker Carol Roth, Layfield Report CEO John Layfield and former Obama economic adviser Robert Wolf react to a report that Grubhub refunded a restaurant owner $10K after he complained about bogus fees.

Mom and pop restaurants are fed up with third-party delivery services listing their restaurants on takeout platforms without their permission.

Grubhub - Postmates - DoorDash - Restaurants - Apps

Grubhub, Postmates and DoorDash are putting restaurants on its apps and websites without an owner's permission by accepting orders from customers and placing them on their behalf by calling the restaurant or sending a driver to place one in person. But it's causing errors in the process when delivery drivers come to pick up an order the kitchen never even received.

Some small business owners say delivery services like Grubhub are listing restaurant menus without permission causing consumer confusion. (Andrew Harrer/Getty Images).

Judy - Ni - Chef - Owner - Taiwanese

Judy Ni, chef and owner of modern Taiwanese street food restaurant Baology in Philadelphia, has an exclusive partnership with Doordash-owned delivery service Caviar but noticed her restaurant menu was posted to other delivery platforms like Grubhub and DoorDash she never agreed to.

“We get these random delivery people walking in during peak hours saying ‘we’re here to pick up a Doordash order,’ but we don’t have an account," Ni told FOX Business. "We asked them to remove our information when we were first notified of it, it’s causing customer confusion.”

Customers - Party - Delivery - System - Order

Customers typically get refunded if a third party delivery system messes up their order, but it still leaves a bad taste in their mouth about the restaurant, Ni said. "This is incredibly frustrating for us; we have no control over the reliability of the couriers and customers are complaining."

Restaurant owners around the country are experiencing similar challenges. Troy Donson, the owner of Sparks and Smoke BBQ Takeout in Reno, also lashed out at DoorDash in 2018 when it saw...
(Excerpt) Read more at: Fox Business
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