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Apple makes great keyboards: they work well, look really nice, and are designed to work perfectly with your Mac. But every once in a while, something goes wrong.
Maybe you plug your keyboard in and nothing happens. Perhaps your computer won’t pick up the Bluetooth signal from the board. Or maybe pressing the keys doesn’t do anything. Here’s what to do when your Apple keyboard is not working.
Wireless - Keyboards - Issues - Counterparts - Matter
We’ll start with wireless keyboards, as there are a few more issues these can run into compared to their wired counterparts. No matter what’s happening with your keyboard, try these steps first:
Don’t overlook the most obvious solutions when trying to fix problems. First, go to System Preferences > Bluetooth and make sure that you’ve got Bluetooth turned on.
System - Preferences - Panel - Devices - Battery
The System Preferences panel will tell you if devices are connected, if they’re low on battery, or if there are any other errors.
If the preferences panel or your menu bar show a Bluetooth icon with a jagged line through it (see the image below), that means Bluetooth is offline. Restart your Mac and see if that helps. If not, unplug all USB devices and restart again.
Guide - Bluetooth - Mac - Issue
See our guide to fixing Bluetooth on your Mac if this still doesn’t resolve the issue.
If your Wireless or Magic Keyboard is not connecting, you should first check that it’s actually turned on:
Keyboards - Switch - Edge - Device - Color
On the latest Magic Keyboards, slide the switch on the back edge of the device so that the green color becomes visible.
For older Apple Wireless Keyboards, press the Power button on the right edge and you should see the green LED light up on the top.
Device - Bluetooth - Preferences - Panel - Keyboard
After your device is on, go back to the Bluetooth preferences panel and see if it’s connected. If your keyboard is searching for your computer but not connecting, right-click on your keyboard in the list...
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