Here are some of the survey questions Salesforce uses to see how employees feel about work — and to help them find new bosses if they're burned out

Business Insider | 11/23/2019 | Shana Lebowitz, Joe Williams
erinmmarionerinmmarion (Posted by) Level 3
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Salesforce surveys employees twice a year on how much they enjoy work and how burned out they feel.

Managers' scores — on measures such as how motivated their employees feel — are published to the whole organization.

Salesforce - Managers - Teams - Managers - Reports

Salesforce looks at which managers have the most engaged teams, then asks those managers what they do to inspire their reports and tries to scale those practices company-wide.

As it turns out, some of Salesforce's best bosses allow their teams to take risks and make mistakes.

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Lots of companies give lip service to the importance of transparency.

Salesforce - Cloud-technology - Giant - Market - Cap

Salesforce — the cloud-technology giant with a market cap of $143 billion — takes organizational openness to a new level.

Twice a year Salesforce runs a survey that asks all employees to respond to some standard prompts for gauging how people feel about their jobs. Do you see yourself working at Salesforce in two years? Are you willing to give extra to get the job done? Are you comfortable telling your boss when your workload becomes unmanageable?

Step - Process - Salesforce - HR - Department

The next step in the process is less traditional. Salesforce's HR department collects the survey results — and instead of keeping that data to themselves, they publish it to the entire organization. Responses are anonymized, so that if Sara in marketing says she plans to quit within the next two years, it's not like all her coworkers find out.

What everyone can see is how well an individual manager is performing. Assuming a manager has at least five direct reports complete the survey, those employees' aggregate scores, on measures like how engaged or burned out they feel, are made accessible to the whole company.

Goal - Leaders - Management - Practices - Employees

The goal isn't to publicly shame low-performing leaders. Instead it's to find out which management practices are working and which aren't, and to help employees figure out whether...
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