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You’ve bought something in a shop, only to get home and realize that the item isn’t right for you, after all.
So, you go rummaging through your bags, pockets, and purse to try and find your receipt. But disaster strikes—you can’t find it! Do you have any hope of getting a refund?
Store - Reason - Return - Look
It depends on the store and the reason for your return. Let’s take a closer look.
What Does the Law Say?
Countries - Retailers - Obligation - Refund - Color
In almost all countries, retailers are under no obligation to issue a refund simply because you don’t like the color or the way it looks, regardless of whether you have the receipt.
It is a different story for defective goods. In the United States, all states have “Implied Warranty” laws. Implied Warranty is a guarantee that the purchase will work for its intended purpose. If you’ve bought defective products and don’t have the receipt, you can exercise your right to Implied Warranty with a credit card statement. In the UK, even the say-so of a store salesperson is legally sufficient.
Purchase - Receipt - Retailers - Rules - Refund
But what happens if you simply don’t want the purchase and don’t have the receipt? Retailers are free to set their own rules. They can vary from a full refund to store credit to no rebate at all. Let’s take a look at the returns policy of seven major US retailers.
Macy’s provides refunds for up to 90 days after the date of purchase. It offers a full refund for in-store and online purchases. However, it does have special guidelines for jewelry, floor rugs, mattresses, gourmet food, and furniture.
Something - Macy - Receipt
But can you return something to Macy’s without a receipt?
The answer is yes. Macy’s return policy says it will accept returns without a receipt if the product still has the store’s sticker, or you have a gift card receipt. However, you will only get an in-store...
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