MoviePass Confirms Security Issue With Customer Records

Variety | 8/21/2019 | Dave McNary
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MoviePass, the struggling movie ticket subscription service, has confirmed a security issue may have exposed customers’ records.

In a statement, MoviePass said Wednesday that the security lapse was recently discovered and its system was immediately secured. Reports of the data breach first surfaced Tuesday through the Tech Crunch site, which alleged that tens of thousands of customer card numbers and personal credit cards were exposed because a critical server was not protected with a password.

MoviePass - Incident - Subscribers - Information - Spokesperson

“MoviePass takes this incident seriously and is dedicated to protecting our subscribers’ information,” a spokesperson said. “We are working diligently to investigate the scope of this incident and its potential impact on our subscribers. Once we gain a full understanding of the incident, we will promptly notify any affected subscribers and the appropriate regulators or law enforcement.”

The announcement came two weeks after a report that MoviePass was accused of changing user passwords in order to prevent heavy users from logging in during last summer. The Business Insider report, citing former employees, said the lack of funds led to CEO Mitch Lowe making “Mission: Impossible — Fallout” unavailable on MoviePass and ordering that half of subscribers be frozen out during the July 27-29, 2018, opening weekend.

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