India’s Haptik acquires Los Angeles startup Convrg in international expansion push

TechCrunch | 7/23/2019 | Staff
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Mumbai-based Haptik, which operates a conversational AI platform, has already won several high profile clients in India. Now the five-year-old firm, with newly found significant capital in the bank, is attempting to replicate its success in international markets.

On Tuesday, Haptik announced it has acquired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. The acquisition is part of Haptik’s broader strategy to both expand its technology expertise and team and business overseas, Aakrit Vaish, cofounder and CEO of Haptik, told TechCrunch in an interview.

Convrg - Name - Chatbots - Voice - Products

Founded in 2017, Convrg has made a name for itself by developing several popular chatbots and voice products. Its clients today include Reddit, The GRAMMYs, Aveda, Shopify, Sephora, and Proactiv. The startup had raised only a “small seed round” prior to today’s announcement, Vaish said, declining to reveal any financial details.

Convrg recently hired Timothy Carey, an industry veteran, who now serves as Haptik’s General Manager for the region. Convrg’s cofounders — Audrey Wu, Liz Snower and Amit Gupta — will report to Carey, who until recently held a similar position at IPSoft, another AI-driven firm.

Haptik - Majority - Stake - Operator - Reliance

Haptik, which sold majority stake to telecom operator Reliance Jio in a $100 million deal earlier this year, currently offers a chatbot platform....
(Excerpt) Read more at: TechCrunch
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