Apple redesigns keyboard in new MacBook Pro update and promises quick repairs on sticky keys

CNET | 5/21/2019 | Shara Tibken
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Apple has faced criticism over its laptop keyboard design.

Good news, MacBook users. Apple will replace all butterfly switch keyboards for free -- even on its new MacBook Pro models unveiled Tuesday.

Company - Tuesday - MacBook - Keyboard - Replacement

The company on Tuesday said it has extended its MacBook keyboard replacement program, which repairs the keyboard that first appeared in the 2015 MacBook. Users have complained about sticky keys, as well as letters typing in duplicate or not typing at all.

Apple also said it has changed the material used in its butterfly switch keyboards to avoid the problem of letters double-typing. It declined to provide details about the materials. And it said keyboard repairs will happen faster than before.

MacBook - Keyboard - Bum - Rap

Watch this: Does the MacBook keyboard get a bum rap?

Apple rolled out its butterfly switch design starting with its computer revamp in 2015. The redesign was part of an effort to make laptops thinner and lighter than in the past. The butterfly switch replaced the traditional "scissor" mechanism below each key and was meant to be more stable, responsive and comfortable.

Users - Feel - Keyboards - Specks - Dust

But almost immediately, users complained about the feel of the new keyboards and said they could be easily damaged by specks of dust. Some said they had to go a week or more without their computer while Apple replaced not just the unresponsive key, but a substantial part of their MacBook. And the fix wasn't cheap. Some said the out-of-warranty fix could set them back $700.

At least three proposed class action lawsuits have been filed against Apple over the use of the butterfly switch.

Year - Apple - Percentage - Keyboards - MacBook

A year ago, Apple said it would replace "a small percentage of the keyboards in certain MacBook and MacBook Pro models" whose letters or characters repeated unexpectedly, whose letters or characters didn't appear, or whose keys felt "sticky" or didn't respond consistently. That...
(Excerpt) Read more at: CNET
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