Double-sided printing data ballsup leaves insurance giant Chubb with egg on its face | 5/10/2019 | Staff
morica (Posted by) Level 3
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Insurer Chubb scored a privacy own goal recently when a double-sided printing error on bulk mailers sent to customers about a policy document change contained a stranger's personal details on one side of the sheet.

The single A4 page included names, addresses and policy document numbers in addition to the policy update and was dispatched in the last week of April, according to sources.

Reg - Reader - Mail - Shot - Person

"Unfortunately," said one Reg reader who asked to remain anonymous, "they printed the mail shot double-sided - so one person's letter was on one side, and somebody else's was on the other."

This means that one Chubb customer received the document intended for them and on the flip side of the page the details of someone else, which could mean that second person didn't receive any details.

Chubb - Error

Chubb noticed the error of...
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