More than 10 percent of people in Europe have food allergies. When eating out, they rely on restaurant staff to provide suitable foods, but previous research points to major gaps in food allergy knowledge among restaurant staff. Moreover, most studies have not adequately addressed staff attitudes toward food allergies, nor which factors might determine food allergy knowledge and food allergy attitudes.
To improve understanding in this area, Loerbroks and colleagues conducted structured, face-to-face interviews with 295 staff members of restaurants in 15 randomly selected districts of Düsseldorf, Germany. They found that just 30 percent of the interviewees could correctly name three common food allergens, and 41 percent correctly answered five true-or-false statements about food allergies.
Staff - Attitudes - Colleagues - Responsibility - Needs
Most of the staff held positive attitudes regarding their and their colleagues' responsibility to help meet the needs of customers with food allergies. However, the interviewees generally held negative attitudes about serving such customers and had negative attitudes regarding the accuracy of...
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