Samsung Puts the Galaxy Fold on Hold

WIRED | 4/22/2019 | Lauren Goode
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Almost as soon as Samsung’s new foldable phone, the Galaxy Fold, made its way into the hands of early reviewers and analysts, things started falling apart.

A Bloomberg reporter shared images of his Galaxy Fold review unit “just two days in” with an unusable display, one that looked akin to a large smartphone with midnight ink spilled on it. The Verge published a story that included images of a broken Galaxy Fold, one with a tiny bulge under the display and the “telltale lines of a broken OLED converging on the spot where the bulge is.” A reporter from CNBC posted a video to Twitter, now viewed over 2.7 million times, of the display on a Galaxy Fold flickering like a strobe light in a club.

WIRED - Galaxy - Fold - Review - Unit

I obtained WIRED’s Galaxy Fold review unit on Thursday morning of last week week, and so far the phone’s display is still usable and intact (though the phone’s swipe-to-unlock function hasn’t been working all the time). But the very obvious—and very public—evidence of malfunctioning Folds left Samsung little choice: The company is delaying the release of the new product, which was supposed to officially go on sale on April 26 for the low low price of $1,980. Samsung said the delay of public availability is part of an effort “to offer the best possible consumer experience.”

“To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold,” a Samsung spokesperson wrote via email. “We plan to announce the release date in the coming weeks.” Samsung’s plan to delay the release of the foldable was first reported by The Wall Street Journal earlier today.

Statement - Samsung - Details - Company - Findings

The full statement from Samsung includes some details about the company’s initial findings with the faulty phones. But the information shared still doesn’t offer a...
(Excerpt) Read more at: WIRED
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