Man asks for Pixel 3 refund, gets 10 pink replacements instead

CNET | 4/18/2019 | Steven Musil
cobra662cobra662 (Posted by) Level 3
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No refund for your defective Pixel 3, but take these 10 more instead.

All the customer wanted was a refund on a defective Pixel 3, but instead of cash, Google reportedly sent them 10 more handsets.

Tale - Customer - Service - Reddit - User

This is the tale of customer service gone awry as told by Reddit user Cheetoz, who said he was resorting to shaming Google to try to get some resolution to the apparent shipping blunder. In a post on the social network, Cheetoz describes returning a defective white handset for a refund of its $1,000 purchase price but receiving only $80 -- to cover the sales tax, he said.

His frustration was then compounded by the bizarre: Instead of receiving the approximately $900 he'd be owed, he was sent 10 pink Pixel 3s after placing a separate transaction for a single Not Pink Pixel 3. His thread included an image of the 10 phones, with the message: "Google, I have your phones. You have my money....
(Excerpt) Read more at: CNET
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