Faking smiles at work could lead some employees to heavy drinking, a new study says

Mail Online | 4/13/2019 | Michael Nam For Dailymail.com
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A new study published in March suggests that employees faking smiles on the job in certain industries could be driving them to drink.

Alicia Grandey, professor of psychology and a study co-author, believes the research should lead some employers to avoid 'service with a smile' type policies.

Paper - Journal - Occupational - Health - Psychology

The paper published in the Journal of Occupational Health Psychology by researchers at Penn State and the University of Buffalo, suggests drinking habits can be predicted by the amount of 'emotional labor' a worker may have to do.

'Faking and suppressing emotions with customers was related to drinking beyond the stress of the job or feeling negatively,' Grandey said through Penn State News.

'It - Drink - Grandey - Emotions - Work

'It wasn't just feeling badly that makes them reach for a drink,' Grandey said. 'Instead, the more they have to control negative emotions at work, the less they are able to control their alcohol intake after work.'

The study followed the drinking habits of public-facing employees in such industries as food service, nursing and teaching, with data coming from phone interviews with 1,592 workers from a larger survey called the National Survey of Work Stress and Health.

Participants - Emotions - 'surface - Acting - Work

Participants were asked how often they faked or suppressed emotions, also known as 'surface acting,' at work, and how often and how much they would drink afterwards.

The researchers measured the levels of impulsiveness and the feelings of autonomy in a...
(Excerpt) Read more at: Mail Online
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