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Currys PC World could face prosecution for a scam that cons customers into paying an unnecessary £40 fee for laptops that have software pre-installed.
It tempts online customers with low prices for new devices and then demands an installation charge when people collect their laptops from a store, a watchdog claims.
Fee - Chain - Team - Knowhow - Service
The fee for the chain’s Team Knowhow service covers the cost of setting up a Microsoft Windows account, essential apps, configuring software updates and creating a recovery system in case the computer crashes.
This charge should be optional, allowing some people to set up their computers themselves, but investigators from the consumer group Which? found some staff insisted that customers paid it, saying they only had laptops in stock that had already been set up and claiming this made the £40 charge mandatory.
Which - Years - Currys - PC - World
Which? said it identified the scam four years ago and Currys PC World repeatedly promised to end it.
However, the consumer group said some Currys staff continued to use the discredited tactic.
Which - Retailer - EU - Consumer - Law
Which? has warned the retailer that this could breach British and EU consumer law, and is demanding action to stamp it out and reimburse customers.
It believes the practice could amount to ‘bait advertising’ – when a retailer tempts a customer with the promise of a deal that is not really available.
This is deemed an unfair practice under...
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