Rail misery continues as passenger satisfaction rate falls to lowest level since 2008

Mail Online | 1/30/2019 | Glen Keogh For The Daily Mail
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Rail passenger satisfaction has fallen to its lowest level in a decade, following a miserable year for train users.

One in five passengers are now dissatisfied with their rail service. The 79 per cent overall satisfaction rating is down 2 per cent year-on-year and is the lowest since 2008.

Findings - Survey - Transport - Focus - Passengers

The findings come from the official national survey, commissioned by watchdog Transport Focus, which consulted more than 25,000 passengers between September and November.

Rail services have been hit by the botched implementation of new timetables last May, which caused thousands of delays and cancellations, as well as ongoing disruption because of strikes over driver-only trains.

Passengers - Punctuality - Fares - Ten - Value

Passengers have also complained about poor punctuality and expensive fares, with seven in ten believing they do not get value for money.

In terms of overall passenger satisfaction, the Great Northern service was the country’s worst, with only 68...
(Excerpt) Read more at: Mail Online
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