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A qualitative study carried out by a research group led by the UPV/EHU Professor Iñaki Heras-Saizarbitoria, in collaboration with the Université Laval of Quebec, concludes that fake ISO 9001 quality certificates are widespread across Chinese companies, and that the certification processes of the auditing companies lack credibility. Suggestions have also been offered for people in charge of companies and other interested parties.
The ISO 9001 standard is made up of a raft of requirements relating to quality and quality management drawn up by the International Organisation for Standardization (ISO). The ISO 9001 certificate guarantees the validity of the procedures so that they comply with the specifications established by customers. To obtain the ISO 9001 certificate a company has to undergo an audit by a third company, which tends to be an independent auditor, external to the company, and which certifies that a company is complying with the reference standard. And these audits need to be certified by a National Accreditation Body (in Spain, the ENAC).
Research - Group - Iñaki - Heras-Saizarbitoria - Professor
The research group led by Iñaki Heras-Saizarbitoria, professor of Business Administration at the UPV/EHU, has spent many years studying, among other things, the phenomenon of ISO quality and environment certificates. "When working with companies here we hear that products or components imported from China have often been found wanting when it comes to correctly complying with the specifications," explained Heras.
Following this, in-depth interviews were held using a systematic methodology, with 40 people who work in Chinese companies —personnel with broad experience and who hold high-level positions in quality, consulting and auditing, among other things. Although subsequently, "we were contacted by a larger group of professionals, after we had reported on our study at various congresses," said the UPV/EHU researcher.
Conclusions - Conversations - Picture - Companies
The conclusions drawn from these conversations "paint a disturbing picture. While it is true that many Chinese companies correctly...
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