Millions of O2, SoftBank customers hit by glitch

phys.org | 12/6/2018 | Staff
Claw987Claw987 (Posted by) Level 4
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O2, a division of Spanish telecoms giant Telefonica, blamed a third-party supplier for a "global software issue in their system" that left millions of O2 customers "unable to use data"

Britain's Spanish-owned mobile phone operator O2 and Japan's SoftBank said Thursday that millions of customers were unable to use data due to a glitch.

O2 - Division - Telecoms - Giant - Telefonica

O2, a division of Spanish telecoms giant Telefonica, blamed a third-party supplier, while Sweden's Ericsson said it had identified an issue that affected a "limited" number of customers in "multiple" countries.

"We're aware that our customers are unable to use data," an O2 spokesman told AFP.

Party - Suppliers - Software - Issue - System

"One of our third party suppliers has identified a global software issue in their system which has impacted us.

"We believe other mobile operators around the world are also affected."

UK - Outage - Morning - GMT

The UK outage began in the early morning and was still ongoing at 1700 GMT.

O2, which has 25 million customers in Britain, also has another seven million people whose mobile providers "piggyback" its network.

SoftBank

SoftBank added that its...
(Excerpt) Read more at: phys.org
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