Uber launches rider loyalty Rewards like credits & upgrades 9 cities

TechCrunch | 11/14/2018 | Staff
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Uber’s new loyalty program incentivizes you not to check Lyft or the local competitor. Riders earn points for all the money they spend on Uber and Uber Eats that score them $5 credits, upgrades to nicer cars, access to premium support, and even flexible cancellations that waive the fee if they rebook within 15 minutes.

Uber Rewards launches today in nine cities before rolling out to the whole US in the next few months, with points for scooters and bikes coming soon. And as a brilliant way to get people excited about the program, it retroactively counts your last six months of Uber activity to give you perks as soon as you sign up for free for Uber Rewards. You’ll see the new Rewards bar on the homescreen of your app today if you’re in Miami, Denver, Tampa, New York, Washington, DC, Philadelphia, Atlanta, San Diego, or anywhere in New Jersey.

Loyalty - Program - Ties - Company - Transportation

The loyalty program ties all of the company’s different transportation and food delivery options together, encouraging customers to stick with Uber across a suite of solutions instead of treating it as interchangeable with alternatives. “As people use Uber more and more in their everyday, we wanted to find a way to reward them for choosing Uber” says Uber’s director of product Nundu Janikaram. “International expansion is top of mind for us” adds Holly Ormseth, Uber Rewards’ product manager.

As for the drivers, “They absolutely get paid their full rate” Ormseth explains. “We understand that offering the benefits has a cost to Uber but we think of it as an investment” says Janakiram.

Ubering

So how much Ubering earns you...
(Excerpt) Read more at: TechCrunch
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