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A Lloyds customer has slammed the banking giant after he claims he was offered 'hush money' after a staff member branded him 'a gay fairy'.
Paul Whitbread was offered £50 after lodging a complaint after a female member of staff allegedly hurled the insult and then refused to serve him.
Airport - Worker - 'camp - Bank - Money
The airport worker, who describes himself as 'camp', says he is furious that the bank offered him the money without first launching an investigation.
He claims that the same member of staff had 'made faces' at him when he visited a different branch months earlier and was being 'quite camp and cuddly with a guy'.
Lloyds - Complaint - Investigation - Allegations
Lloyds said it took the complaint 'extremely seriously' and have now undertaken a full investigation into the allegations made.
Mr Whitbread, from Romford in Essex, said: 'I felt insulted that I was offered hush money without an investigation.
Nothing - Value - Customers
'I felt as if I was cheap and that I was nothing, because that's how much they value their customers.
'Do they think that a few notes will make someone feel better? I couldn't believe it, I found the whole complaints procedure shocking.'
Romford - Branch - Lloyds - September - Deposit
The 37-year-old visited the Romford branch of Lloyds on September 10 to make a deposit of £150 on behalf of his mother, 67.
He says a female staff member refused to help due to company policy surrounding third-party deposits and the pair began to argue.
Mr - Whitbread - Minutes - Woman - ****
Mr Whitbread was then made to wait for 10 minutes by the woman, before allegedly calling him over and telling him: 'You better get my **** over there.'
He said: 'I couldn't believe her tone, so I sarcastically told her that even if it was closing up soon I would just sit on the floor and wait for the automatic machine to work.
Fault - Blood - Bit
'That's my fault - I've got Irish blood in me so I've got a bit of...
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