WhatsApp hires ‘grievance officer’ to help combat false information in India

TechCrunch | 9/24/2018 | Staff
echolea (Posted by) Level 3
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Following widespread criticism of the way its service is used to spread false information and news in India, WhatsApp has hired a “grievance officer” for the country.

U.S-based Komal Lahiri is the lead who handles complaints about the service from users, law enforcement and other government officials, according to Mint.

WhatsApp - Request - Comment - Lahiri - Hiring

WhatsApp did not respond to a request for comment on Lahiri’s hiring and her role. Her LinkedIn account, however, states that she has been “Senior Director, Global Customer Operations & Localization” at WhatsApp since March. Prior to that, she spent over three years with Facebook and Instagram in the U.S.

WhatsApp claims over 1.5 billion active users per month, India is its largest market and it accounts for an estimated 200 million of that figure. Despite the many benefits of a more connected society, information on WhatsApp has led to a number of troubling incidents. That includes the killing of five people who visited a rural village but were beaten to death after being falsely accused of being child kidnappers due to the spread of rumors on WhatsApp.

WhatsApp - People - Full-page

WhatsApp has tried to advise people by taking out full-page...
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