Leaked documents show Amazon didn't have enough servers to handle the surge in Prime Day traffic

Mail Online | 7/20/2018 | Annie Palmer For Dailymail.com
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Leaked internal documents have revealed the source of Amazon's massive Prime Day outage.

The tech giant failed to have enough servers to handle the surge in traffic, resulting in Amazon cutting off international traffic, according to CNBC, which obtained the documents.

Amazon - Homepage - Issues

Amazon also had to launch a scaled-down homepage to help manage the issues.

The outages began to occur within the first 15 minutes of the 36-hour sales event.

Issues - Breakdown - Amazon - System - Firm

Issues stemmed from a breakdown in Amazon's internal system, dubbed Sable, the firm's internal computation and storage service, CNBC said.

'We are experiencing failures mostly related to Sable,' a document reportedly said.

Feature - Employees - Servers - Traffic - Demands

An auto-scaling feature was supposed to kick in, but when it didn't, employees were forced to manually add servers to meet traffic demands.

'Currently out of capacity for scaling,' a separate document reportedly noted. 'Looking at scavenging hardware.'

Result - Glitches - Amazon - Services - Alexa

As a result, there were glitches across several different Amazon services, including Alexa, Prime Now and Twitch.

Warehouses reported being unable to scan products or pack orders for some time, either.

Amazon - Traffic - Pm - PT - Page

Amazon turned off all international traffic around 12:15 p.m. (PT) and re-opened the page to 25% of traffic at 12:37 p.m., but things didn't improve much until about 1:05 p.m., according to CNBC.

At one point, the chaos of the situation led to a emergency conference call between 300 people.

Outage - Hours - Impact - Amazon - Prime

Because the outage only lasted for a few hours, there was little financial impact on Amazon's Prime Day sales.

However, an internal email from Jeff Wilke, CEO of worldwide retail, said his team was 'disappointed' about what happened, CNBC said.

Teams

'Tech teams are already working to...
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