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It may soon be harder to get the Federal Communications Commission to listen to your complaints about billing, privacy, or other issues with telecommunications carriers like AT&T and Verizon.
Today, the agency approved changes to its complaint system that critics say will undermine the agency's ability to review and act on the complaints it receives.
Wednesday - Washington - Post - Changes - Proposal
Wednesday, The Washington Post reported that the controversial changes had been dropped from the proposal, but the commission voted 3–1 along party lines to approve it with the changes intact.
"I believe we should be doing everything within our power to make it easier for consumers to file complaints and seek redress," Jessica Rosenworcel, the FCC's lone Democratic commissioner, said during today’s meeting. "This decision utterly fails that test."
FCC - Complaint - Systems - Complaints - Bit
The FCC has two complaint systems. Formal complaints cost $225 to file and work a bit like a court proceeding. The informal complaint system is free. According to the FCC website, the agency doesn't work to resolve individual informal complaints, but reviews them for trends or patterns that can lead to investigations or actions against carriers.
The changes approved today mostly deal with formal complaints about utility...
(Excerpt) Read more at: WIRED
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