Holy shit Twitter bought Smyte and immediately shut it down. We had a 3 years contract with them and they just disappeared overnight. No communication at all, they just turned their servers off, closed our shared support channel and walked away. What the actual fuck
— Giacomo Gatelli (@arthens) June 21, 2018
»Trust and safety as a service«, they said. Now @Twitter owns @HelloSmyte, and trust is down the drain. Shutting down their services immediately, not giving their customers any grace period to adjust. Thought #Smyte was better than that #massivedisgrace 😡 https://t.co/ttXmLNg3qb
— Ekaterina Damer (@ekadamer) June 21, 2018
Wait...so did @HelloSmyte just shut down it's service entirely today with no warning after @Twitter bought them? What about their customers that rely on them for advanced moderation and the safety of their platforms? #smyte
— Michael Ehinger (@MichaelEhinger) June 21, 2018
A vendor notified us of their acquisition at 6am this morning and shut down their APIs 30 minutes later, creating a production outage for npm (package publishes and user registrations). The sheer unprofessionalism of this is blowing my mind.
— Laurie Voss (@seldo) June 21, 2018
It takes weeks to negotiate and sign an acquisition. You didn't find out at 6am. You couldn't give us a week? Even a couple of hours to take your service out of our critical path and avoid an outage? Fucking shocking behavior.
— Laurie Voss (@seldo) June 21, 2018
Damage is done already anyway. We had the same experience; luckily we were only using them in an async capacity so it didn't take us offline.
— Jeff Goldschrafe (@jgoldschrafe) June 21, 2018
#smyte pic.twitter.com/SAPnHxdyMU
— theredwarrior (@theredwarrior) June 21, 2018
from https://t.co/oarjqaRFlr:
— Adam Perry (@dika10sune) June 21, 2018
"Twitter tells us that Smyte will wind down its operations with those customers including Indiegogo, GoFundMe, npm"
🤔🤔🤔🤔 https://t.co/5iCSzLP5D1
Hey @HelloSmyte , it's a massive bummer that you couldn't give your customers any notice before turning everything off. Is there anything you can do to help us out?
— Dennis Hotson (@dennishotson) June 21, 2018
Thanks for just shutting off service at 615am this morning with 7 minutes notice.
— Curtis Schofield (@curtisjennings) June 21, 2018