Which? calls for compensation for users hit by Windows 10 woes

www.theregister.co.uk | 6/12/2018 | Staff
Caris (Posted by) Level 3
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Champion of consumer rights and closer of customer email services Which? has taken a hobnailed boot to Microsoft's beleaguered Windows 10 operating system with research that will make for unpleasant reading at Redmond.

A latest survey of more than 1,100 UK users comes after Which? gave Microsoft a kicking back in 2016. One thousand members of the online comparison service got in touch back then to complain about Windows 10 updates, and nearly two years on – things do not appear to have moved on much.

Survey - March - Excitement - April - Update

In the survey, conducted in March and so before the excitement of the April 2018 Update, Which? reported users experiencing slow PCs and occasionally total failure. Forty-six per cent of users that suffered the latter condition ended up paying an average of £67 to get someone to fix their PC for them.

Half of users questioned experienced some sort of problem, with 21 per cent reporting programmes behaving erratically or failing completely following a Windows 10 update. Sixteen per cent found hardware such as printers or speakers had stopped working.

Which - Helpdesk - Years - Windows - Problems

Which?'s helpdesk revealed that over the last three years it had been contacted about Windows 10 problems three times as often as it was contacted about all other operating systems combined (including mobile).

The consumer champion has called on Microsoft to allow users to have more choice on whether to accept or reject...
(Excerpt) Read more at: www.theregister.co.uk
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