Apple MacBook butterfly keyboards 'defective', 'prone to fail' – lawsuit

www.theregister.co.uk | 5/14/2018 | Staff
Click For Photo: https://regmedia.co.uk/2018/05/14/shutterstock_macbook_pro.jpg?x=1200&y=794

Two Apple customers, fed up with the keyboards used in recent model MacBook notebooks, filed a lawsuit against the company on Friday in a San Jose, Calif, federal court.

Plaintiffs Zixuan Rao, of San Diego, Calif, and Kyle Barbaro, of Melrose, Mass, alleging that Apple's model year 2015 or later MacBooks and model year 2016 or later MacBook Pros are defective.

Claims - Effect - Years - Part - Scoldings

Claims to this effect have surfaced periodically over the past two years, sustained in part by the scoldings of well-regarded Apple developers and bloggers who characterize MacBook keyboards as shoddy.

Earlier this month, the discontent coalesced from serial anecdotes into a Change.org petition. It has attracted over 21,000 signatures since it was launched.

Lawsuit - PDF - Dissatisfaction - Apple - Issue

The lawsuit (PDF) further formalizes the dissatisfaction and should force Apple to respond to the issue beyond its oblique acknowledgement: A support page that provides guidance on how to clean recent MacBook and MacBook Pro keyboards in the event the keys become unresponsive.

"The MacBook suffers from a latent defect," the complaint stated. "Though it appears to function normally when new, the MacBook has a defective keyboard. As numerous online consumer complaints describe, not long after consumers purchase the MacBook, their keyboard begins to suffer from a host of problems including keys sticking, keystrokes failing to register, keys typing a letter or command multiple times even though it was struck only once, and keys simply not working at all."

Court - Filing - Points - Petition - Litany

The court filing points to the petition and to a litany of gripes about the keyboard harvested from online discussion forums as evidence of the keyboard's failings.

The Register has asked Apple to comment on...
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