An undercover reporter with the UK’s Channel 4 visited a content moderation outsourcing firm in Dublin and came away rather discouraged at what they saw: queues of flagged content waiting, videos of kids fighting staying online, orders from above not to take action on underage users. It sounds bad, but the truth is there are pretty good reasons for most of it and in the end the report comes off as rather naive.
Not that it’s a bad thing for journalists to keep big companies (and their small contractors) honest, but the situations called out by Channel 4’s reporter seem to reflect a misunderstanding of the moderation process rather than problems with the process itself. I’m not a big Facebook fan, but in the matter of moderation I think they are sincere, if hugely unprepared.
Bullet - Points - Report - Letter - Facebook
The bullet points raised by the report are all addressed in a letter from Facebook to the filmmakers. The company points out that some content needs to be left up because abhorrent as it is, it isn’t in violation of the company’s stated standards and may be informative; underage users and content has some special requirements but in other ways can’t be assumed to be real; popular pages do need to exist on different terms than small ones, whether they’re radical partisans or celebrities (or both); hate speech is a delicate and complex matter that often needs to be reviewed multiple times; and so on.
The biggest problem doesn’t at all seem to be negligence by Facebook: there are reasons for...
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